process improvement – Blog

May 22, 2026

When should a business error trigger an operational change? (diagnostic error logs)

So, you F’d up. Or someone on your team did. What’s your next step, the one that helps you figure out if this should trigger an operational change?

Data Strategy/Processes & Productivity

April 1, 2026

Replaced by AI? Workflows, Service Design, and What AI Doesn’t Know

We don’t share everything with AI— and probably never will. In that gap is the boundary you get to set between your service’s value proposition and what folks can reasonably do with AI (instead of you).

Processes & Productivity/Strategic Alignment

May 5, 2024

Organize Your Digital Notes: The PARA Method (plus one thing Forte missed)

Are you a digital note taker? Can you easily find – and use – those notes, or are they a jumbled and ever-growing collection of things you promise you’ll organize some day? If that sounds like you, you might want to try the PARA method. If this ends up working for you, go ahead and start sorting your old notes...

Data Strategy/Processes & Productivity

September 15, 2021

Auditing your process improvement process | A SOP Story

TL;DR? Schedule some time to review the end results of the processes you’ve “improved,” and revise your current-day SOPs to incorporate back in anything you might have inadvertently “incrementally improved” out of your process along the way. Then again, you might just have an opportunity to pat yourself on the back for actually improving, and continue on! As a case study...

Processes & Productivity

April 1, 2021

Improve data integrity, data quality, and business insights with standard operating procedures (SOPs)

Is your data worth tracking? This is a question about the quality and integrity of your data – its accuracy, completeness, and fit with your use cases. And it’s an important question to consider, because low quality data can mean that your business insights are ill-informed. I’ve covered some of these points in my posts on clean data and data classification....

Data Strategy/Processes & Productivity

January 17, 2019

Sluggish Applications: Is it a Software or Hardware problem?

There’s a fine line between software and hardware, and it can difficult to tell which one is causing your computer’s sluggish behavior. In this post, I present two case studies in which one was being blamed but the other was the cause. Redesigning Sluggish Excel Files TL;DR? Sometimes you need to rethink how you’re using the resources already at your...

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Tag: process improvement

When should a business error trigger an operational change? (diagnostic error logs)

Replaced by AI? Workflows, Service Design, and What AI Doesn’t Know

Organize Your Digital Notes: The PARA Method (plus one thing Forte missed)

Auditing your process improvement process | A SOP Story

Improve data integrity, data quality, and business insights with standard operating procedures (SOPs)

Sluggish Applications: Is it a Software or Hardware problem?